Can Uber Drivers Report Riders?

Can Uber Drivers Report Riders?

Uber drivers have just as much of a right to feel safe as Uber passengers, pedestrians, or other motorists. Uber drivers can report riders to make sure everyone in the Uber community feels safe and respected.  

If a driver feels unsafe at any point during a ride, Uber suggests that the driver end the trip and report the incident to Uber as soon as possible. Uber has a specific online form that drivers can use to report unsafe or disrespectful passenger behavior. 

Uber guidelines also demand that if the driver feels that he is in danger he should contact law enforcement immediately, and then fill out the same form to let Uber know about the incident. The guidelines mandate that any incident or interaction with law enforcement be reported to Uber. Drivers can also report rude or generally unpleasant rider behavior in the app.  

If you are an Uber driver and have been injured in an accident or incident with a rider, you may be entitled to compensation and should contact an Uber accident lawyer right away.  

Uber guidelines for drivers and passengers  

Everyone that has an Uber account, whether as a driver or as a rider, is required to follow Uber’s Community Guidelines. The guidelines center around three main requirements: 

  1. Treat everyone with respect  
  2. Keep one another safe  
  3. Follow the law 

Uber is committed to enforcing these guidelines, which is why reporting and feedback are incredibly important. Guideline enforcement is almost exclusively through rating and reporting.  

At the end of every trip, both drivers and riders rate one another using a scale of 1 to 5 stars. Riders and drivers’ ratings are averaged, and these averages are displayed on their profiles to allow for full transparency that helps create a respectful and safe environment for everyone. 

Average ratings are based on the last 500 rated trips, or the total number of trips if the account has less than 500. If an account drops below a certain point, the account will be disabled. The cutoff points vary based on location, as every city has a different average rating.  Accounts will also be disabled if the user violates any of the community guidelines.  

As losing access to Uber can be detrimental to both personal and business ventures, Uber uses a variety of channels to evaluate reports, reviews, and disabled accounts. Uber also uses a specialized investigation team to look into problematic behavior. Accounts may be put on a temporary hold while this team investigates.  

Uber lawsuit lawyers  

Where does a lawyer come into all this?  

Though Uber seems to be doing a lot to protect both riders and drivers, there are instances in which injustice falls through the cracks. Uber accident and incident victims might not find that the standard insurance claim policy will work or fully cover their losses, injuries or pain, and suffering.  

An Uber accident attorney can represent your best interests and help you fight for the compensation you deserve, whether you are an Uber driver or an Uber rider.  This representation will help when you are facing prolonged injury, lost wages, and hospital bills compounded by lowball settlements or corporate dismissal of your plight.  

Ellis Injury Law has a team of experienced personal injury lawyers that are ready to help you through your Uber case. We understand the ins and outs of California state law, including the potentially confusing laws regarding Uber and other rideshare companies. Our firm will take care of all the case details, from consulting with experts and professionals to gathering evidence, completing paperwork, and communicating with bill collectors and insurance providers.  

Our multi-million-dollar track record stands as a tribute to our dedication to our clients. Contact an Ellis Uber accident lawyer today to learn more.