Can I report discrimination from my lyft driver?
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Can I Report Discrimination from My Lyft Driver?

Have you ever ordered a Lyft only to have your driver cancel or refuse service upon arrival based on the color of your skin, your gender, a disability, or other assumptions and stereotypes based on physical or behavioral characteristics?  

Well, depending on your experience, there could be more you can do than writing a scathing review or filing a complaint with Lyft. You may actually be able to file a lawsuit against the driver and/or the company or join others in a class-action lawsuit. Not only could this provide you with compensation for the distress caused by the incident, but it could also help set a precedent that discrimination will not be tolerated.  

If you believe you’ve been discriminated against by your Lyft driver, a Los Angeles personal injury lawyer from Ellis Law is ready to hear your case.   

Types of Discrimination: 

Discrimination can come in many forms and for many unjustified reasons. If your Lyft driver refused you service, made discriminatory comments, or failed to comply with state and federal law or the regulations set by the company, they could be held negligible for discrimination.  

This may include any inappropriate remarks or action that were in based on your:  

  • Race 
  • Gender 
  • Ethnicity  
  • Sexual Orientation 
  • Gender identity  
  • Medical Condition 
  • Physical or mental disability 

Discrimination against service animals 

Another category that seems to be common among Lyft discrimination cases is the driver’s refusal to accept a passenger’s service dog. According to California State Law and to the guidelines set by Lyft, drivers must accept service dogs and cannot cancel or refuse a ride because of it. Service dogs are absolutely critical to the well-being of their owner and are trained to perform very specific functions to aid in physical or psychiatric disabilities such as: 

  • Blindness or visual impairment  
  • Mental illnesses 
  • Seizures 
  • Mobility Impairment 
  • And more 

If you’ve been refused a ride because of your service animal, you should speak to a team of legal experts. You may be entitled to compensation.  

What to do following Lyft discrimination  

While discrimination by your Lyft driver can certainly occur, proving so may be more difficult. This is because, without quality evidence, the driver can easily tell a different tale and turn your discrimination lawsuit into nothing more than an argument between two people with differing stories.  

In order to increase your chances of winning a lawsuit against Lyft, there are certain things you should do immediately following any incident where you believe you have been discriminated against: 

  1. Call 9-1-1 or use the in-app emergency contact feature if your driver has become irate, is driving recklessly, or you otherwise feel endangered by the discriminatory acts of your driver. If not, try to leave any escalating situations and immediately follow through with the following steps. 
  2. Report the incident to Lyft immediately using the feedback section of the app. Take your time to thoroughly explain what occurred and to demonstrate the driver’s discriminatory actions.  
  3. Record a detailed account for yourself including ride details, such as the driver’s name, your selected route, time and date, payments, and more. Consider every detail important and begin to screenshot or write down as much information as possible.  
  4. Talk to potential witnesses. Witnesses can be powerful in a discrimination case. If you were riding with Lyft’s shared service and other passengers were present who witnessed the discrimination, ask them if you can collect their name and contact information. You may also request if you can record a brief statement from them. Other witnesses could be other individuals you are riding with or other individuals nearby who may have seen or heard the incident.  
  5. Request free legal consultation with experienced and qualified Los Angeles Uber accident lawyer. Choosing a legal team who is knowledgeable in discriminatory law and dealing with ride-share companies such as Lyft and Uber will help you make sure that you are making the most of your case and collecting critical evidence that can translate to a more successful lawsuit.  
  6. Don’t wait to file a suit. There is a Statute of Limitations for discriminatory cases. Instead of waiting until time has run out, you should immediately file suit. This will prevent you from missing your deadline and will make the case timelier and more relevant.  

Filing a lawsuit for discrimination  

If you’ve been discriminated against by your Lyft driver, don’t just accept it. You may be entitled to file a lawsuit against Lyft and/or the driver for his or her actions.  

The best way to determine whether or not you have a case is by speaking to an experienced Los Angeles personal injury lawyer. Ellis Law offers clients a free consultation to discuss their case. This will help you decide if you have a case worth pursuing and provide you with valuable information on what you should do next to improve the success rate of your case.  

If you’ve been discriminated against by your Lyft driver, call Ellis Law today. Our team of experienced lawyers will ensure that you receive the justice and the compensation you deserve and help to remind Lyft and its drivers that discrimination will not stand.